Returns Policy
If you change your mind about the products you have purchased from us, we will exchange the item or refund the purchase price (excluding gift cards) in the country in which they were purchased, subject to the following conditions:
Shipping Policy
Insense accepts payments through PayPal. You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
All orders will ship within 3-5 business days from the date of payment. All packages within Australia will be sent via Australia Post. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.
If you change your mind about the products you have purchased from us, we will exchange the item or refund the purchase price (excluding gift cards) in the country in which they were purchased, subject to the following conditions:
- Items must be returned within 14 days with the original receipt or proof of purchase. For purchases online, see further requirements below under Online Returns In-Store.
- You must provide your name and address.
- You are responsible for any costs associated with returning the item to us including any currency conversion costs.
- Items must be returned in unworn or otherwise unused condition, with all original packaging/labels intact.
- We will not accept change of mind returns for items purchased from the ‘Sale’ section of our website.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-5 above.
Shipping Policy
Insense accepts payments through PayPal. You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
All orders will ship within 3-5 business days from the date of payment. All packages within Australia will be sent via Australia Post. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.